Simple Cloud-based Patient Record Software for Private Clinics, AQP's and AHP's in the NHS

FAQ's

Frequently Asked Questions

Company
Who developed Therapy Manager-Web?
Pathway Software, based at Suite 256, D Mill, Dean Clough, Halifax, HX3 5AX.


What experience does Pathway Software have in Healthcare?
It's all we do. We have been developing software for therapists in the NHS for the past three years. Our software is in use in numerous NHS Acute Trusts and is used by thousands of therapists operating in Outpatient, Inpatient and Community settings.

To date, our systems have booked over 2 Million patient appointments in the NHS and many more clinical notes and assessments.


How long has Pathway Software been trading?
Since March 2009


How is Pathway Software funded?
Pathway Software is self-funded, privately owned and has no external investors
Pricing & Licencing
How is Therapy Manager-Web licenced?
You pay a monthly subscription fee for each Therapy Manager-Web user. You can cancel your subscription at any time and there are no cancellation fees.

If you want to host Therapy Manager-Web on your own servers you pay an annual licence fee.


Do I get a discount if I buy Therapy Manager-Web for more users?
Yup, the more users you buy the more discount you get! More about Pricing


Who needs a licence?
Sorry, every user needs a licence ;-)


How do you define a user?
A user is any individual that requires access to Therapy Manager-Web to:

Add a new patient
Create an appointment
Create a clinical note
Undertake an assessment
Create a discharge summary


What if I want to license on premise?
Please contact us for a quote on sales@pathwaysoftware.com.


Do I have to sign a long-term contract?
If we host TMW for you then there are no long term contracts. You pay one month in advance for as long as you want the service. There are no cancellation fees and you can extract your data anytime you want.

If you want to host TMW on your servers you pay an annual right-to-use licence fee

30-day Trial
How much does the trial cost?
Nothing - it's free!

We want you to have a good opportunity to try out Therapy-Manager Web and see how effortlessly simple it is to use so you’ll have 30 days to put it through its paces. Towards the end of trial we’ll contact you and let you know that your trial is coming to an end.


What can I do during the FREE 30-day trial?
You will have full access to Therapy-Manager Web during the trial


How many users can participate in the FREE 30-day trial?
Up to five users can use Therapy-Manager Web during the trial period


What happens at the end of the FREE 30-day trial?
Towards the end of trial we’ll contact you and let you know that your trial is coming to an end. You’ll then have the opportunity to switch to one of our payment plans.

More about Pricing
Therapy Manager-Web
If you have any technical questions about Therapy Manager-Web please email support@pathwaysoftware.zendesk.com or call +44 1422 399525.


Does Therapy Manager-Web enable me to maintain fully compliant patient records?
Yes. All Clinical Notes & Assessments in Therapy Manager-Web are time and date stamped. After 24 hours they become read-only and cannot be modified in accordance with regulatory best practice.


How much training is required to use Therapy Manager-Web?
None. We’ve designed Therapy Manager-Web so that there’s no need for up-front training . It includes “in app”:
Video Tutorials
Guidance
Tooltips
Knowledge Base
Access to Technical Support


What technical support is provided as part of the Therapy Manager-Web Pricing Plans?
Online technical support is available for all users from 08:00 to 18:00 (GMT) by emailing support@pathwaysoftware.zendesk.com


What is the difference between the Therapy Manager-Web and WriteUpp?
Click here to see a comparison of the Pathway Software solutions for healthcare professionals
Data Security
Is my data secure?
We take the security of your data very seriously. Consequently, we have have gone to great lengths to put in place a world-class infrastructure. Your data is protected by 24/7 manned security, CCTV, real-time encrypted backup and geographically separate replication.


Where is my data stored?
Your data is stored in a Tier IV data centre in the United Kingdom. In addition, your data is a replicated to a separate vault in a geographically separate location.


What is a Tier IV Data Centre?
A Tier IV Data Centre provides the highest levels of fault tolerance and reliability by offering multiple redundancies for each piece of equipment, including Servers, Storage, Cooling, HVAC Systems and Uplinks. Tier IV Centres are typically used by organisations whose downtime would have a global economic impact, i.e. financial institutions, etc.


What happens to my data if I decide to leave Therapy Manager-Web?
We hope this doesn’t happen but if you decide to stop using Therapy Manager-Web you will be able to submit a request to have your data extracted securely. We will then provide the data to you via secure data transfer.