Terms of Service (v1.0)

These terms and conditions ("Terms of Service") cover your use of the Therapy Manager-Web (the “Service”). Making payment, joining the Beta programme or undertaking a 30-day trial constitutes acceptance of these terms and conditions. Our Privacy Policy is incorporated by reference into these Terms of Service.

A Few Definitions

“Us” or “Our” or “We” or “Company”

Refers to Pathway Software (UK) Limited

“You” or “Your” or “Client”

Refers to your organisation

“Therapy Manager-Web”

Refers to the software and hosted service provided and developed by Pathway Software (UK) Limited


Refers to employees of Pathway Software (UK) Limited


The parties agree that these terms and conditions represent the entire agreement between the parties relating to the provision of the Service.


Provision of the Service

Technical Support

Your monthly fee also includes access to online support. Support requests must be logged via email (support@pathwaysoftware.zendesk.com) or via our dedicated support portal pathwaysoftware.zendesk.com

Data Security




In the event of insolvency we reserve the right to cancel your account

Force Majeure

We will not be liable for any delay or failure to perform any of our obligations in respect of the Service if such delay or failure is due to an event which is beyond our control.



This Agreement is governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with this Agreement.

Changes to the Service and Agreement

You acknowledge that we may modify:

In the event that we change the Terms of Service we will notify you of the changes and give you a reasonable period of time to notify us that you do not agree to the modified Terms of Service and cease using the service.


Accounts and Passwords

Acceptable Use

This part of the agreement describes the acceptable use of the Service. It ensures that you do not use the Service for illegal or prohibited purposes.

Cancellation and Termination

Limitation of Liability

Our liability under or in connection with this Agreement will be limited as follows:

We will not be liable for any:

We will not be liable for any losses arising out of a Force Majeure Event.


We, and our suppliers, make no warranty or representation that your use of the Service will be uninterrupted or error-free or regarding the results that may be obtained from the use of the Service, the security of the Service, or that the Service will meet your requirements.

We are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Service may be subject to limitations, delays and other problems inherent in the use of such communications facilities.

You understand and agree that the Service is provided “as is” and, to the extent permitted by law, we disclaim all warranties or representations of any kind, express or implied, including without limitation any warranty of merchantability or fitness for a particular purpose.

Your use of the Service is at your sole risk. You will be solely responsible for any damage to you resulting from the use of the Service. The entire risk arising out of use, security or performance of the Service remains with you.

If there is any loss or damage to your data, your sole and exclusive remedy will be for us  to use reasonable commercial endeavours to restore the lost or damaged data from the latest back-up of such data maintained by us or our suppliers.

Intellectual Property and data


If you have any questions about these Terms of Service, please contact us at support@pathwaysoftware.zendesk.com

Company Information

Pathway Software

Suite 256, D Mill

Dean Clough



Web: www.pathwaysoftware.com

Email: support@pathwaysoftware.zendesk.com

Phone: 01422 349412 (within UK))

Phone: +44 (0)1422 349412  (International)

Company Number: 06844098

VAT Number: 948 3831 85