Privacy Policy (v1.0)

A Few Definitions

“Us” or “Our” or “We” or “Company”

Refers to Pathway Software (UK) Limited

“You” or “Your” or “Client”

Refers to your organisation

Therapy Manager-Web

Refers to the software and service provided and developed by Pathway Software (UK) Limited

“Staff”

Refers to employees of Pathway Software (UK) Limited

This Privacy Policy explains how Pathway Software (UK) Limited (the company behind Therapy Manager-Web) uses and protects any information that you give to us when you use this Service.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time and we suggest that you regularly check this page to ensure that you continue to be comfortable with the measures that we are taking to protect your privacy. This policy is effective from 15th June 2012.

Collection of information

When you visit our website, use our Service, or deal with us by email or on the phone we collect personal information about you. This information may include your name and contact information and other information relating to your account with us, such as your credit card details.

Why do we gather this information?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Information Sharing

We may disclose personal information when we believe it violates our Terms of Service, when it is required to assist with a lawful investigation or comply with the law, if we believe disclosure is necessary to protect our rights, or if some or all of the assets and operations of our business are or may be transferred to another party.

From time to time third party service providers who assist us with our activities, such as hosting providers, back-up service providers, and other IT or payment service providers, may also have access to personal information held by us and may use this information on our behalf.

To assist us in improving our products and services, we monitor aggregated data that is collected by our Service and may share this with third parties collectively and in an anonymous way. This data will not reveal personal information.

We will not sell, rent or share your personal information with third parties in other ways without your consent unless we are entitled by law to do so.

By providing your personal information to us, you consent to us transferring this information to third party IT providers, including our hosting and back-up service providers, both within and outside the United Kingdom.

Storage and protection

We may hold your personal information in electronic databases, such as our customer relationship management system. We take all reasonable steps to keep any personal information we hold about you secure. We restrict access to personal information to our employees, contractors and agents who require that information in order to operate and develop our application and service.

Access and correction

You can request access to the personal information that we hold about you. We will provide this except in the limited circumstances in which we are permitted not to.

You may request amendments to the personal information we hold about you that is inaccurate or out-of-date. If you request that we delete your personal information, we will take all reasonable steps to do so unless we need to keep it for legal, auditing or internal business purposes.

Questions or complaints

You can contact us at support@pathwaysoftware.zendesk.com

If you have any questions or have a complaint about this Privacy Policy please let us know us immediately.

Company Information

Pathway Software

Suite 256, D Mill

Dean Clough

Halifax

HX3 5AX

Web: www.pathwaysoftware.com

Email: support@pathwaysoftware.zendesk.com

Phone: 01422 349412 (within UK))

Phone: +44 (0)1422 349412  (International)

Company Number: 06844098

VAT Number: 948 3831 85